Customer Success Executive

Permanentrole–officebased-Wimbledon

MondaytoFriday–FullTime

£27K+20%discretionarybonus+greatbenefits

AbouttheRole

Ourclientislookingforahighlyorganised,detail-focusedCustomerSuccessExecutivetojointheir team.

Youwillworkcloselywiththesalesandoperationsteams.Theidealcandidatetakesprideingettingthedetailsright,enjoysstructureandprocess,andisconfidentmanagingmultipledeadlinesatonce.

WhatWe’reLookingFor

• Previousexperienceinanadministrative,coordinatororofficesupportrole.
• Excellentattentiontodetailandahighlevelofaccuracyindataentry,proofreadingandrecord-keeping.
• Strongorganisationalskills,withtheabilitytomanagemultipledeadlinesandpriorities.
• ConfidentuserofMicrosoftOffice,particularlyExcel,WordandOutlook.
• Clear,professionalwrittenandverbalcommunication.
• Abletoworkfull-timefromtheWimbledonoffice,withoccasionalonsiteeventdays

KeyResponsibilities

• Carryoutgeneraladministrativetasks,includingdataentry,reporting,documentmanagementandinternalcommunications.
• MaintainaccurateCRMandwebsiteinformation,workingwiththesales,operationsandmarketingteams.
• Preparecontracts,checktheyarewithinbudget,obtainapprovalsandfollowuptoensuretheyarereturnedontime.
• Updatemanuals,FAQsandwebsitecontentsothatinformationisalwayscorrect.
• Helppreparerepresentations,materialsandreportsforinternalandexternalstakeholders.
• Actasapointofcontactforvisitors,exhibitorsandsponsorsbeforeandduringevents.
• RespondtoenquiriespromptlyandrecordallinteractionsaccuratelyintheCRM.
• Keeptheonlineexhibitorportalaccurateandworkingcorrectly.
• Helpensuresponsorcontracts,benefitsandbrandingaredeliveredasagreed.
• Supportthedeliveryof‘MarketingthroughExhibitors’campaigns,trackingdeadlinesandcommunicatingwithexhibitorsandsponsors.
• Gatherandscheduleexhibitorcontentforoursocialmediachannels.
• Attendprojectandteammeetingstostayuptodateoneventlogisticsandshareclientfeedback.
• Assistwiththecoordinationoffringeeventsalongsidethemainprogramme.
• Assistwithspeakerlogistics,includingscheduling,communicationandonsitecoordination.
• Provideonsitesupportatevents,handlingexhibitorenquiriesandworkingwiththeeventteamtoresolveissuesquickly.

Closing date for applications: November 30, -0001

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