Digital Customer Care Specialist – 22h Maternity Cover

Company: DFS
Apply for the Digital Customer Care Specialist – 22h Maternity Cover
Location: Doncaster
Job Description:

DFS Group is seeking an Online Customer Service Adviser to provide maternity cover for 9 months, working 22 hours per week on Tue, Wed and Thu. You will be the first point of contact for after-sales enquiries, delivering expert support via our digital channels and maintaining the DFS signature red carpet service.

You will use Zendesk to manage cases, respond to Trustpilot reviews, and keep accurate notes. Training is provided, with a focus on delivering first-time resolution and a customer-first

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Posted: October 11th, 2026