Your focus will be on giving great service to everyone who chooses to stay in a Trust place. You want them all to have a very happy holiday. You’ll be answering their questions, following our usual procedures, and working with the local Trust teams, as well as Contact Centre staff, to make sure we’re being consistent and keeping standards high everywhere. Sometimes you’ll be working at a desk, and sometimes you’ll be out and about visiting holiday cottages and other sites, some of which may be remote. You’ll keep the wider team on track with compliance requirements. You’ll be the first point of contact for the caretakers. You’ll supervise and lead them through training, coaching and development. You’ll be co-ordinating rotas with bookings, organising changeovers and service cleans, and efficiently managing stock control, buying and stores. You’ll help to recruit new staff, providing clear inductions and training. You’ll help to respond to incidents and do all that’s needed to keep everyone safe. You’ll also tackle unplanned tasks as they arise to help keep standards high and people happy.
We’d love to hear from you if you’re:
- someone with practical operational experience in a holiday business
- good at talking to, and getting on with, all kinds of people
- used to achieving high standards of housekeeping, presentation and maintenance
- able to supervise and support others in your team
- confident with Microsoft Office
- familiar with health and safety procedures and compliance, and writing risk assessments
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme (for roles that meet the salary criteria)
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible Employee assistance programme Free parking at most Trust places
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