Customer Complaints Analyst — Insight & Resolution

NatWest Group is seeking a Complaints Analyst to own customer complaints across NatWest Boxed. You will liaise with customers to understand issues, conduct thorough investigations, and respond within timescales, delivering fair outcomes with sensitivity.

In this fast-paced role, you’ll analyze trends, identify improvement opportunities for customer experience, growth and efficiency, and complete required training while maintaining high-quality work.

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