Hybrid IT Service Desk Technician: Customer-Focused Support

United Welsh is seeking a Service Desk Technician to be the first point of contact for IT support across the organisation. You will resolve day-to-day technology issues, support colleagues with Microsoft 365, and manage tickets from initial contact to resolution.

Based at our Caerphilly Head Office with an expected 3 days per week presence, you will contribute to a positive user experience by delivering friendly service and maintaining accurate records of incidents and assets.

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