Customer Service Representative

Key responsibilities include:

• Handle customer enquiries on the phone, face to face and by email.
• Take new booking orders.
• Data entry on CRM system – ensuring accuracy and efficiency.
• Take card payments using secure portal and PayByLink.
• Issue work to drivers and calmly deal with service issues as they arise.
• Welcome, induct and host visitors.
• Administrative support throughout the business.

About you

• You enjoy helping people and are confident in building strong, trusting relationships.
• You’re comfortable chatting with customers over the phone, email, or face-to-face.
• You have a strong work ethic and like knowing your hard work is noticed and appreciated.
• You’re keen to be part of a welcoming team where everyone gets along and enjoys working together.
• You’re open to learning new things and bring a positive, friendly attitude to work
• You take pride in what you do and pay attention to the small details.
• You pick things up quickly and like tackling challenges head-on.
• You work well with others and thrive working in a collaborative team.
• The office is in a semi-rural location, so having your own transport is important.
• Marketing and events experience would be beneficial.

Key skills:

• Competent MS office skills, including Outlook, Word & Excel

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