Customer Service Executive

Pay: Up to £26,436.84 per year

About the role:

Due to our rapid and accelerating growth, Telserve trading as Plan.com is looking to recruit Customer Services Executives to join our fast-paced department.

Working hours are 8 hour shifts patterns, covering the phones between 9am and 6pm Monday to Friday.

Responsibilities include, but are not limited to;

• Developing and using their customer services expertise to identify and resolve customer queries in a timely manner
• Handling inbound and outbound calls to our customers, responding to a diverse range of problems and requests
• Achieving individual, and contributing to department, SLAs and KPIs ensuring value added service to our customers
• Identifying risks and opportunities for improvement, delivering simple, effective ways to improve the service we offer to our customers
• Escalating issues where appropriate to the Customer Services Manager
• Ensuring that all customers experience an exceptional level of service

Key skills/attributes;

• Excellent communication skills on all levels
• Ability to work on own initiative as well as part of a team
• Sound numerical skills
• Sense of urgency and the ability to work in a fast-paced office environment
• Deadline focused with ability to prioritise tasks
• Flexible and multi-tasking ability to produce results
• Excellent knowledge of Microsoft Office, especially Microsoft Excel

What’s in it for you?

• Being the Second Best Mid-Sized Company to Work For and the Number 1 Best Telecom’s Company to Work For in 2021 is a glowing representation of what a great team we have here and the fantastic company culture we have built
• We have an excellent staff retention record and an upbeat, motivated workforce
• Competitive salary
• Regular staff incentives

• Experience: Customer service: 1 year (required)

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