Customer Experience & Feedback Specialist

AJ Bell is seeking a Customer Excellence Administrator to actively engage with customers through outbound calls, gather feedback and produce actionable reports for management and the Product team. The role supports multiple channels and ensures a high-quality customer experience across the business.

The role operates on a hybrid model with 40 hours per week, covering typical business hours and some bank holidays, and involves collaborating with CST, DST and webchat teams to drive improvements.

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