Consumer & Spare Parts Customer Service Coordinator
Coventry
Full Time, Permanent | 37.5 Hours per Week
Competitive Salary (Depending on Experience)
An exciting opportunity has arisen for a Consumer & Spare Parts Customer Service Coordinator to join a well-established international manufacturing business. This varied role is ideal for a customer-focused individual who enjoys problem-solving, has strong administrative skills and is keen to develop technical product knowledge.
The Role
As a key member of the team, you will be responsible for providing outstanding support to consumers, handling enquiries, warranty claims, technical product questions and spare parts requirements. You’ll become a trusted point of contact, helping customers resolve issues and ensuring a positive customer experience from start to finish. Alongside customer support, you’ll work closely with sales and warehouse teams to ensure smooth day-to-day operations and timely order fulfilment.
Key Responsibilities
- Respond to customer enquiries via phone and email.
- Manage warranty claims and product-related queries.
- Build detailed product and spare parts knowledge to support customers effectively.
- Identify and resolve customer issues, escalating where necessary.
- Process customer orders and coordinate deliveries.
- Pick, pack and dispatch spare parts orders.
- Maintain accurate customer records and documentation.
- Support stock control and inventory management.
- Assist the wider sales office and field sales teams when required.
- Prepare reports, correspondence and documentation using Microsoft Office.
- Support trade shows, events and general office administration.
About You
- Previous customer service, administration or sales support experience.
- Excellent communication and relationship-building skills.
- Strong organisational skills and attention to detail.
- A proactive and problem-solving mindset.
- Technical aptitude and an interest in learning how products work.
- Confidence using Microsoft Office applications.
- The ability to manage multiple priorities in a fast-paced environment.
- A positive, team-focused approach.
What’s on Offer?
- Permanent, full-time position
- 27 days holiday plus bank holidays
- Pension scheme
- Private healthcare benefits
- Life assurance and income protection
- Employee Assistance Programme
- Staff discount scheme
- Ongoing training and development opportunities
If you’re looking for a varied role where you can combine customer service, administration and technical problem-solving whilst joining a supportive and growing team, we’d love to hear from you.
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