Job Title: Client Services Advisor (call centre)
Location: Aylesbury (Hybrid Working)
Contract Details: Full time, Permanent
Hours: Monday to Friday, 9:00am – 5:00pm (1 hour lunch break)
Salary: £23,831 per annum
About Our Client
Our client is a nationally recognised membership organisation with a strong reputation for delivering exceptional customer service across the UK. They are seeking a Client Services Advisor to join their friendly and professional Customer Services team, providing first-class support to customers through a variety of communication channels.
Benefits & Perks
- 25 days annual leave, increasing with service up to 30 days, plus bank holidays
- Additional festive closure days
- Option to purchase up to 5 additional days of annual leave
- Generous employer pension contributions
- Life assurance scheme
- Enhanced family-friendly benefits
- Healthcare cashback programme
- Employee Assistance Programme and lifestyle discounts
- Professional development and study support
- Free eye tests and contribution towards glasses
- Hybrid working environment (3 days at home, 2 days in office)
- Access to employee events and exclusive discounts
Responsibilities
- Deliver excellent customer service across telephone, email, webchat and written communications
- Handle a high volume of inbound and outbound customer enquiries
- Accurately process, validate and maintain customer records and data
- Promote relevant products and services to customers where appropriate
- Resolve customer queries, complaints and issues in a professional manner
- Support customers with online services and website navigation
- Ensure compliance with company policies, GDPR and data protection requirements
- Identify opportunities to improve customer experience and departmental processes
- Capture customer feedback and ensure it is communicated appropriately
- Work towards individual and team KPI targets and quality standards
Skills and Attributes
- Previous experience within a customer service, contact centre or customer support environment is highly beneficial
- Excellent verbal and written communication skills
- Strong organisational skills and attention to detail
- Confident using computer systems and databases
- Effective listening and questioning skills
- Ability to manage multiple tasks and prioritise workload
- Customer-focused with a positive, professional attitude
- Strong problem-solving abilities and a solution-oriented mindset
- Comfortable working to KPIs and service targets
- Ability to remain calm and professional when handling complaints
Please note: Applicants must be located within a reasonable commuting distance and be able to attend the Aylesbury office as required.
The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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