Interim Head of Complaints & Customer Resolution (Remote)

Reed Talent Solutions is partnering with a major housing association to recruit an experienced Head of Complaints for an interim leadership role. The post oversees a 60-strong complaints and customer resolution function, with three direct reports, and requires senior credibility to shape strategy in a high‑visibility environment.

The successful candidate will embed a recently introduced operating model, drive timely, fair resolutions, translate resident insight into service improvements, and

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