Service Delivery Manager

5 Month Initial Contract with view to extend

We are looking for an experienced Service Delivery Manager to join a sector leading energy client on a contract basis.

The successful candidate will have strong Major Incident Management experience, with the confidence to take ownership of high-impact incidents, coordinate technical teams and suppliers, and communicate effectively with senior stakeholders.

Key Requirements

• Proven experience as a Service Delivery Manager in a complex IT environment.
• Strong Major Incident Management experience, including leading and coordinating critical incidents.
• Excellent stakeholder management and communication skills.
• Strong ServiceNow experience, particularly with reporting, dashboards and service performance MI.
• Good understanding of ITIL, Incident, Problem and Change Management.
• Ability to analyse service performance and drive continual improvement.
• Confident working in a fast-paced, high-pressure environment.

Immediate availability or short notice preferred.

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