Lead Multi-Channel Customer Care Operations

Schneider Electric UK is seeking a Team Leader – Customer Contact Operations to oversee a frontline team of around 15, including two Senior Specialists, across phone, email, chat and digital channels, ensuring a consistent, responsive and high-quality service.

You will manage day-to-day performance, coach your team, balance workload, handle escalations, and drive improvements using data and feedback. This role offers leadership growth, cross-functional collaboration, and a values-driven culture.

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