Remote Operations Lead — NHS Support Team

Second Nature is seeking a people-focused and data-driven Operations Team Manager to lead a 10-15-strong customer support team focused on NHS contracts. You’ll design scalable processes and use data to improve member outcomes.

This remote-first role requires monthly in-person London meetings with the wider Operations Team, and collaboration with Product, Ops and Tech to roll out new services. A fast-paced, mission-driven environment awaits.

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