Customer Experience Lead – Front End

B&M is seeking a Customer Service Manager for our Copdock store in Ipswich to lead the front-end team and deliver an outstanding shopping experience.

In this hands-on leadership role you’ll manage daily service standards, respond to customer queries, and drive KPIs while ensuring fast, friendly, and efficient service in a busy store.

You’ll work evenings and weekends as part of store management, shaping a welcoming environment for customers and colleagues.

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