Salary: £10,000 – 65,000 per year
Requirements
- Strong technical background with previous Level 2 IT support experience
- Confident troubleshooting and technical escalation capability
- Strong written and verbal customer communication skills
- Ability to work with technical and business stakeholders
- Backup or DR exposure including Rubrik, Druva, Zerto, Commvault or NetBackup would be advantageous
- VMware, Hyper-V, Nutanix, Azure or AWS knowledge would be advantageous
- Microsoft 365, Windows Server or Linux knowledge would be advantageous
- PowerShell scripting and automation skills would be advantageous
- ITIL awareness would be advantageous
Responsibilities
- Act as a Level 2 escalation point for Level 1 support
- Troubleshoot straightforward and complex technical issues
- Review application logs and identify technical resolutions
- Escalate issues to vendors and manage them through resolutionCommunicate effectively with customers and partners
- Patch and update applications
- Implement technical changes and service requests
- Complete client data restores
- Configure and maintain monitoring and alerting
- Produce accurate technical documentation
- Administer Rubrik, Druva, Zerto and Commvault applications
- Manage escalations into Level 3 support
Technologies
- AWS
- Azure
- Hyper-V
- Support
- ITIL
- Linux
- Microsoft 365
- Nutanix
- PowerShell
- VMware
- Windows
- Office 365
- Cloud
Benefits
- investment in training and development
- 25 days holiday plus your birthday
- health insurance
- enhanced maternity and paternity policies
- holiday carry-over options
- flexible working options
- early Friday finishes during July.
More
We are a specialist data protection and managed services provider supporting organisations with enterprise backup technology, data recovery and ransomware resilience. Due to growth in our customer base, we are expanding our technical support capability and looking for a Data Protection Specialist to join our Service Operations function. This remote role includes quarterly travel to London and offers direct customer exposure, hands‑on technical ownership and the opportunity to develop further within a specialist technical environment. Our benefits include investment in training and development, 25 days holiday plus your birthday, health insurance, enhanced maternity and paternity policies, holiday carry-over options, flexible working options and early Friday finishes during July.
last updated 38 week of 2026
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