M365 Operational Support Engineer – Contract
Location: Hybrid Bckinghamshire 1 day per week onsite, 4 days remote
Start: ASAP
We are looking for an experienced Microsoft 365 (M365) Operational Support Engineer to join a busy technology environment on an initial 6-month contract.
This is a hands‑on operational role focused on the day‑to‑day support, administration and management of an M365 tenant. We are particularly interested in contractors with a strong background across Microsoft collaboration and messaging technologies who have previously worked in environments transitioning from on‑premises infrastructure to Microsoft 365.
Key Responsibilities
- Provide day‑to‑day operational support and administration of the Microsoft 365 tenant
- Support and manage Exchange Online and email services
- Provide operational support for Microsoft Teams
- Support and administer Teams Phone / Teams Telephony
- Troubleshoot messaging, collaboration and user‑related M365 issues
- Manage incidents, service requests and operational issues through to resolution
- Support the ongoing management, stability and performance of the M365 environment
- Work closely with internal infrastructure and support teams
- Apply experience gained from on‑premises Microsoft environments and migrations/transitions to M365
We are looking for someone with strong commercial experience across:
- Microsoft 365 administration and operational support
- Exchange Online / Microsoft email technologies
- Microsoft Teams
- Teams Phone / Teams Telephony
- M365 tenant administration and management
- Microsoft collaboration and messaging technologies
- Troubleshooting and resolving M365 operational issues
- Previous on‑premises Exchange/Microsoft infrastructure experience, ideally combined with experience of moving into or supporting a cloud‑based M365 environment
This role would suit an experienced M365 Engineer, M365 Support Engineer, Messaging & Collaboration Engineer, Exchange Online Engineer or Microsoft 365 Administrator who enjoys remaining hands‑on and providing operational support rather than working solely on project delivery.
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