Life Sciences Program Manager/Program Executive

Overview

In this senior, client-facing role, you lead multi-workstream transformations for Life Sciences customers within Salesforce’s Global Life Sciences Acceleration Hub. You own end-to-end delivery, P&L, and governance, guiding executives to achieve measurable outcomes. You’ll accelerate AI- and agentic-enabled programs, drive adoption, and manage risk to deliver value at scale. The role blends strategic alignment with hands-on program leadership in a regulated industry.

Responsibilities

• Drive AI & Agentic Delivery: leverage AI tooling and agentic workflows to optimize delivery and reduce manual work
• Govern Program Strategy: shape the program strategy, governance models, and success KPIs
• Own Customer Outcomes: act as executive-facing delivery contact up to CxO level
• Elevate Team Performance: mentor cross-functional Salesforce Professional Services teams
• Manage End-to-End Delivery: oversee all service delivery and ensure contractual commitments
• Drive Adoption & Consumption: translate value into measurable AI/agentic adoption
• Proactively Mitigate Risk: anticipate and manage risks with actionable leadership recommendations
• Expand Business Value: identify new opportunities and maintain cross-functional alignment

Key requirements

• 12+ years of professional services or consulting delivery with program execution responsibility
• 5+ years Life Sciences industry experience with credibility at executive level
• 5+ years leading large, cross-functional delivery teams across geographies
• Proven track record leading large enterprise programs with budgets $10M+
• Experience managing program financials: forecasting, revenue control, earned value, margins
• End-to-end knowledge of system development and implementation in regulated Life Sciences
• Strong executive presence and communication for diverse audiences
• Willingness to travel ~25%
• Bachelor’s degree or equivalent practical experience

• Executive presence
• Strong communication
• Risk management
• AI platforms and agentic delivery
• Life Sciences Cloud or equivalent CRM platforms
• Experience with enterprise technology implementations

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