Digital Delivery Manager-Data Digital & Technology

Company: Serco Group
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Overview

In this role you lead end-to-end delivery of integrated digital solutions across internal platforms and external suppliers. You will work with cross-functional teams and senior stakeholders to translate strategy into prioritised roadmaps, balancing value, risk and capacity. You drive delivery cadence, release planning and benefits realisation in a complex, multi-provider environment. This role sits in the UK & Europe Digital Services Delivery & Change Practice, shaping transformational digital initiatives that support core business outcomes.

Pay / Benefits

  • Bonus 5% on target, 10% max
  • Company car
  • Pension 6% employer matched
  • Annual leave 25 days + bank holidays
  • Private medical insurance
  • Flexible working

Responsibilities

  • Own end-to-end delivery accountability for digital initiatives across scope, cost, time, quality and value.
  • Serve as the single point of accountability for integrated delivery across internal platforms, external suppliers and the wider matrix team.
  • Shape demand, translate business strategy into a prioritised delivery roadmap with trade-offs based on value and constraints.
  • Lead demand management, prioritisation and roadmap planning, balancing strategic initiatives, BAU and technical debt.
  • Coordinate integration, sequencing and release planning with internal teams and suppliers while adhering to architecture and quality standards.
  • Drive delivery across multiple systems and third-party suppliers to ensure seamless integration.
  • Manage risks, issues and dependencies; provide concise reports to senior stakeholders and governance forums with compliance to security and data requirements.
  • Lead and influence cross-functional matrix teams (architects, engineers, analysts, QA, change and security).
  • Partner with Product Managers/Owners and business leaders to align priorities and delivery capacity.
  • Embed change management, communications, training and operational readiness; coordinate releases and track adoption and benefits.

Key requirements

  • Significant experience leading digital delivery across project, product and technical environments.
  • Proven success delivering complex, integrated solutions across multiple platforms and suppliers.
  • Strong experience in portfolio demand management, prioritisation and roadmaps.
  • Solid understanding of modern digital architectures, system integrations and software delivery practices.
  • Ability to lead and influence multidisciplinary matrix teams.
  • Excellent stakeholder management, communication and decision-making skills.
  • stakeholder management
  • decision-making
  • collaborative leadership
  • modern digital architectures
  • system integrations
  • software delivery practices

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Posted: October 12th, 2026