Account Manager (Software-as-a-Service)

Overview

In this role you will manage a portfolio of SaaS customers, acting as a trusted advisor to drive retention and revenue growth. You will collaborate with cross-functional teams to expand solution adoption and help clients achieve their business objectives. The role blends relationship management with quota attainment in a fast-paced software environment. You’ll work in a hybrid London-based office, contributing to MRI’s people-first culture and mission to deliver impactful real estate software experiences.

Pay / Benefits

• hybrid working model (3 days WFH per week)
• Private Medical Insurance
• Health Cash Plan
• Personal Pension plan
• Parental Leave
• Tuition Reimbursement Schemes

Responsibilities

• Build strong relationships with decision makers to ensure satisfaction, retention, and growth
• Recommend suitable MRI solutions and negotiate terms with clients
• Meet or exceed quarterly and annual targets
• Identify cross-selling opportunities across MRI products
• Maintain regular client contact via online meetings, calls, and user forums
• Assess and document ongoing client requirements to meet changing needs
• Collaborate with Legal, Sales Operations, Marketing, Development, and Implementation teams
• Maintain accurate sales forecasts in Salesforce

Key requirements

• Proven experience in Account Management, Customer Success, Sales, or related client-facing SaaS role
• Demonstrated ability to build relationships and identify growth/retention opportunities
• Experience handling renewals, upselling, or cross-selling activities
• Consultative and solution-oriented approach to customer engagement
• Excellent communication, presentation, and stakeholder management skills
• Highly organized with strong time management and prioritization
• Ability to work independently in a target-driven environment
• Experience using CRM platforms such as Salesforce is advantageous
• Knowledge of Facilities Management, Property Technology, or Real Estate Technology is beneficial but not essential

• Excellent communication
• Stakeholder management
• Strong organizational skills
• Independent, self-motivated work style
• Salesforce
• CRM usage

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