Business Support Co-Ordinator

Overview

In this role you support customers and dealers through the complaints process within Northridge Finance, part of Bank of Ireland UK. You will handle queries, take corrective actions per policy, and provide high-quality service across channels. The role includes an out-of-hours, shift-based schedule and cross-functional collaboration to resolve issues efficiently. You will be part of a team focused on compliant, customer-centric problem solving that supports the broader mission of accessible financial services.

Pay / Benefits

• hybrid working
• 24 days annual leave
• pension contributions
• health insurance contributions
• employee assistance program
• education and professional qualification support

Responsibilities

• Ensure effective and corrective actions on accounts per procedures and Group Compliance Policy
• Handle customer/dealer queries by telephone, correspondence, or email in line with Group Policies
• Lead and support customers/dealers through the complaint process
• Make outgoing calls to customers and deliver high-quality service to customers, colleagues and intermediaries
• Be flexible with working hours and participate in rota-based out-of-hours service

Key requirements

• Professional and helpful interaction with customers
• Keen desire to seek solutions
• Good knowledge of IT applications (email & internet)
• Flexibility and adaptability with regard to working hours
• Excellent communication skills
• Ability to prioritise workloads in a fast-paced, service-driven business

• Professional demeanor
• Solution-oriented mindset
• Strong communication
• Flexibility
• Prioritisation under pressure
• IT applications (email & internet)

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