Global Markets Performance Lead, Claims Shared Services

Overview

In this role you will design and drive Global Markets Claims MI and reporting to enable data-driven decision making across Lloyd’s and London Market platforms. You will transform raw claims data into actionable insights for leadership, ensuring governance and enterprise alignment. You’ll influence senior stakeholders with forward-looking analysis on trends, risks, and performance, while advancing reporting maturity and automation. This is a strategic, cross-functional role that shapes claims performance narratives and supports regulatory and market reporting.

Responsibilities

• Lead Global Markets Claims MI & reporting design and execution against governance frameworks
• Translate multi-source claims data into decision-ready insights for senior stakeholders
• Deliver performance narratives aligned with portfolio management, underwriting cycles and reserving
• Own Lloyd’s and London Market reporting outputs across CRS, Insights Hub, ECF2, IMR, IRIS, DOCOsoft
• Dampen data quality issues and drive remediation in market-facing reporting outputs
• Develop and maintain KPI frameworks; drive continuous improvement of reporting and efficiency
• Partner with Data & Analytics to enhance data mapping, structure and usability
• Collaborate with Claims, Compliance, Legal, Actuarial and Operations to uplift MI capability
• Deliver training and communication to improve stakeholder understanding of MI outputs
• Support Claims Shared Services initiatives to improve service delivery and maturity
• Produce weekly, monthly and quarterly MI for Global Markets; regulatory returns and benchmarking

Key requirements

• Experience in a Lloyd’s / London Market insurer with specialty claims exposure
• Strong knowledge of London Market systems (CRS, Insights Hub, ECF2, IMR, IRIS, DOCOsoft)
• Advanced analytics and visualization skills (Power BI, Excel)
• Ability to handle complex, multi-source datasets and generate actionable insights
• Experience integrating claims data with underwriting, actuarial and portfolio metrics
• Strong stakeholder management and engagement, including senior leadership
• Ability to operate in a matrixed, global environment with dual reporting lines
• Proven problem-solving, organizational and prioritisation skills
• Awareness of regulatory expectations and audit readiness

• Stakeholder management
• Communication with senior leadership
• Collaborative mindset across functions
• Power BI
• Excel
• CRS, Insights Hub, ECF2, IMR, IRIS, DOCOsoft

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