Platform Operations Manager (Live services)

Overview

In this role you provide senior technical leadership across DevOps and production support for HMRC’s live services. You will lead a team of DevOps engineers to ensure secure, reliable, and resilient platforms and act as the escalation point for complex incidents. You’ll govern releases, improve monitoring and automation, and drive continuous improvement across multi‑supplier platforms. This is a high‑profile, fast‑paced environment where operational resilience and collaboration matter. You will shape technical decisions and mentor others while working across cross‑functional teams.

Pay / Benefits

• Civil Service Defined Benefit Pension scheme contributions
• Flexible and Hybrid working policies
• 25 days’ annual leave (increasing with service) up to 30
• Pension contributions (Alpha pension)
• Coaching and development opportunities
• Family-friendly policies

Responsibilities

• Lead and develop a team of DevOps Engineers
• Provide senior technical leadership for DevOps, production support, and live services
• Ensure operational processes, cross‑platform knowledge, and reliability of platforms
• Act as senior technical escalation point for complex incidents and service recovery
• Provide technical assurance for releases, changes and platform improvements
• Improve monitoring, alerting, automation, and operational processes to increase reliability
• Drive continuous improvement using performance data and service insights
• Stakeholder management and collaboration across multiple suppliers and technical teams
• Participate in on‑call rota and provide out‑of‑hours technical leadership
• Govern releases, deployments and changes to maintain service resilience

Key requirements

• Senior technical leadership in DevOps, platform operations, and production support within complex live‑service environments
• Strong knowledge of platform technologies, observability, monitoring, CI/CD, automation, scripting, and infrastructure operations
• Experience leading complex Major Incident resolution, problem management, and root‑cause analysis
• Proven ability to lead development of technical teams, coordinate suppliers, and communicate risks to senior stakeholders
• Experience governing releases and changes while improving service reliability and recovery capability
• Ability to drive monitoring, automation, and process improvements to reduce manual effort
• Excellent communication and stakeholder management, with a collaborative leadership style
• Willingness to participate in the EIS on‑call rota and provide out‑of‑hours support

• strong communication
• stakeholder management
• collaborative leadership
• DevOps
• CI/CD pipelines
• observability and monitoring

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