Housing Options Team Leader (Accommodation)

Overview

In this role you lead our temporary accommodation service within Strategic Housing to ensure safe, suitable housing and meet statutory homelessness duties. You will guide a busy team, drive service improvements, and work with colleagues across Housing Services to deliver customer-focused outcomes. This is a leadership position focused on improving outcomes for vulnerable residents in a fast-paced council environment. You will shape service development while upholding the council’s One Team culture and flexible, modern working approaches.

Pay / Benefits

• flexible and modern ways of working
• professional development opportunities
• supportive management
• range of discounts, wellbeing incentives
• structured learning from day one
• employee benefits package

Responsibilities

• Lead and develop the temporary accommodation service and a high-performing team
• Ensure statutory homelessness duties are met and decisions are well-supported
• Drive service improvements to deliver excellent outcomes for residents
• Oversee provision of suitable temporary accommodation and policy compliance
• Support complex decision-making and manage performance
• Contribute to future development and strategic direction of the service

Key requirements

• Experience of managing and developing a busy team
• Strong knowledge of homelessness legislation, case law and statutory duties
• Excellent communication, negotiation and problem-solving skills
• Experience of working to challenging targets and deadlines
• Commitment to continuous improvement and delivering outstanding customer service

• leadership and people management
• communication
• negotiation
• problem-solving
• customer-focused
• knowledge of homelessness legislation, case law and statutory duties

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