Portfolio Manager – Public Service

Overview

In this role you lead a portfolio of programmes and services for critical UK public services, coordinating with customers, delivery teams and leaders to drive growth, innovation and operational excellence. You influence large-scale programmes, develop talent and strengthen customer relationships while shaping secure digital solutions. You will work across digital modernisation, systems integration, cloud, cyber security, data and analytics, and AI-enabled solutions to deliver outcomes. This is a culture that values collaboration, learning and continuous improvement, with a clear focus on impact and customer success.

Pay / Benefits

• Contributory Pension Scheme
• Private Medical Insurance
• 33 days annual leave
• Flexible benefits including life assurance, health schemes, gym memberships and cycle to work
• Flexi-Time Working
• employer-sponsored career development and diversity initiatives

Responsibilities

• Lead and support Programme Managers, Service Delivery Managers and delivery leaders to foster a high-performing, inclusive culture
• Manage workforce planning and growth to meet demand and attract/retain talent
• Support business development, account planning and bid activities, and stay informed on market trends and emerging technologies
• Oversee delivery of programmes and managed services, monitor performance, risk, and customer satisfaction, and ensure alignment with requirements
• Promote governance, forecasting and reporting; collaborate with engineering, architecture, finance, PMO, security and people teams
• Encourage lessons learned, best practices and new delivery approaches to improve outcomes and team effectiveness

Key requirements

• Experience leading portfolios, programmes or large-scale services
• Strong stakeholder and customer management skills
• Ability to balance people, delivery, commercial and operational priorities
• Experience managing risk, governance and financial performance
• Collaborative leadership style with a passion for developing others
• Interest in innovation and emerging technologies
• Experience in government/public sector, defence, or critical national infrastructure preferred but not essential

• Stakeholder management
• Collaborative leadership
• Developing others
• AI-enabled solutions
• Digital modernisation
• Systems integration

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