Manager, Customer Success

Overview

In this role you drive customer health and value for UK/I by leading a regional CS team within a fast-growing SaaS company. You will work cross-functionally to secure adoption, renewals, and growth, shaping post-sales motion and executive relationships. You’ll operate hands-on, guiding your team and engaging customers in complex scenarios. The opportunity centers on building scalable customer outcomes for a leading cloud networking and security platform.

Responsibilities

• Lead a regional team of Customer Success Managers, setting targets and guiding development
• Ensure health, adoption, renewal, and growth of the regional book of business
• Oversee direct reports and manage personnel matters
• Lead and orchestrate the defined post-sales motion in the region
• Build and nurture relationships with executive and senior stakeholders
• Influence cross-functional teams to drive customer outcomes
• Structure and price complex renewal and upsell opportunities
• Monitor and review team and individual performance against goals

Key requirements

• Experience in Customer Success at a high-growth SaaS vendor, preferably in networking and/or security
• Experience owning renewals and upsells with quota accountability
• Strong business acumen to identify and manage complex opportunities
• Excellent customer communication and presentation skills for diverse audiences
• Ability to ask probing questions and apply analytical thinking
• Proven ability to coach and mentor team members
• Strong problem-solving skills with end-to-end issue ownership
• Competency with Cato products and adjacent technology domains; understanding of competitive landscape
• Background in networking, security, or cloud technologies
• Experience with enterprise SaaS deployment and adoption methodologies
• Previous experience in the Benelux enterprise market

• Curiosity
• Creativity
• Empathy
• Cato products
• Networking
• Security

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