Resilience & Continuity Services Manager, Commercial & Institutional

Overview

In this role you will own the NatWest Markets Incident Management Framework, guiding escalation and post-incident work to strengthen resilience. You will partner with business and technology to ensure playbooks and plans are current and actionable. You’ll lead governance communications, coordinate exercises, and track improvements to protect operations in time-critical scenarios. This role offers visibility across senior stakeholders and a chance to shape resilience practices at scale.

Responsibilities

• Manage the NWM Incident Management Framework and governance during and after incidents
• Coordinate effective responses and drive post-incident enhancements
• Represent incident management in policy governance forums and disseminate lessons learned
• Apply incident management and resilience best practices to support timely responses
• Coordinate regular resilience exercises, invocation testing, and related activities
• Ensure incident management plans and playbooks are updated and actions tracked to closure

Key requirements

• Practical experience in incident management
• Understanding of operational resilience disciplines and regulatory expectations
• Experience in Markets trading environments and knowledge of investment/wholesale banking operations
• Ability to coordinate across business and technology teams for complex incidents
• Initiative and ability to deliver optimal business solutions
• Excellent attention to detail
• Proficiency with Excel, Word and PowerPoint for critical MI
• Excellent written and verbal communication with senior stakeholders during time-critical situations

• strong communication
• stakeholder engagement
• initiative
• incident management
• operational resilience
• MI production

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