Tax & Customs Manager

Overview

In this role you help lead digital transformation in Tax and Customs for the UK public sector, acting as a strategic advisor to senior stakeholders and shaping delivery of complex programmes. You will work across strategy, policy, and technology to create sustainable transformation, expand Netcompany’s advisory offerings, and position the firm as a trusted partner for large, cross‑border digital initiatives. The role blends government context with technology solutions to deliver measurable benefits for citizens and businesses.

Pay / Benefits

• Hybrid working model with flexible hours
• 25 days’ holiday
• Private medical health care via Vitality
• Pension contribution
• Life assurance
• Professional certifications supported

Responsibilities

• Shape opportunities and support delivery of complex digital transformation programmes using strategy, policy, and technology insights
• Develop future-facing transformation strategies and business cases highlighting user and business benefits
• Define scope, approach, objectives, timelines and resourcing for digital delivery initiatives and assess organisational change implications
• Build and maintain executive relationships, acting as a trusted advisor and identifying long-term opportunities
• Contribute to development of the Advisory function and cross-account knowledge sharing
• Support internal go-to-market strategy within Tax & Customs (offerings, methods, thought leadership)

Key requirements

• Significant experience in consulting, business development, account leadership or digital transformation in Tax, Customs, Borders, Trade or related government sectors
• Understanding of government delivery frameworks (GDS standards) and service transformation principles
• Proven ability to build executive-level client relationships and trusted advisor status
• Commercial acumen with experience identifying, shaping and winning complex opportunities
• Excellent stakeholder management, communication and influencing across business, operations and technical audiences
• Understanding of emerging technologies and their application in large public sector organisations

• Stakeholder management
• Communication and influencing
• Relationship building
• Strategy and policy analysis
• Operational process mapping
• Technology landscape awareness

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