Operations Manager (REDEPLOYEE APPLICANTS ONLY)

Overview

In this role you will lead the School of Communication and Creativity’s Business Operations Team and align operations with evolving school strategies. You will bridge academic leadership, central services, and school professional services to maintain a high-quality, customer-focused administrative environment. You will oversee operational processes, space management, and events such as concerts and auditions, delivering smooth day-to-day operations in a dynamic creative setting. This is a chance to shape operational excellence in a sector-leading university context.

Pay / Benefits

• sector-leading salary
• pension scheme
• comprehensive staff training and development package

Responsibilities

• Lead and line-manage the Business Operations Team, including workload planning, training, and appraisals
• Streamline operations by implementing systematic processes aligned with school strategy
• Oversee financial controls, budget support, and payments for visiting lecturers, freelancers, and guests
• Coordinate infrastructure and spaces, managing estates projects and high-profile events and auditions
• Foster cross-department collaboration with HR, IT, and Finance to resolve operational issues

Key requirements

• Degree-educated (or equivalent) with understanding of university structures and health and safety compliance
• Proven leadership experience in Higher Education customer support, team supervision, and staff development
• Strong operational management, problem-solving, and administrative capabilities
• Excellent communication skills with the ability to influence and build relationships across academic and professional services
• Commitment to inclusivity, sustainability, and ongoing professional development

• persuasion and influencing
• relationship-building across teams
• cross-functional collaboration
• operational management
• financial controls and budget support
• payments processing for visiting staff and guests

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