Finance Business Partner – Servicing

Overview

In this role you partner with senior Servicing leads to scale costs and uncover insights that steer decision making. You own the Servicing planning process, forecasting headcount and operating costs to enable sustainable growth and lower customer prices. You design scalable cost-analysis frameworks and tell data-driven stories to influence change across the Servicing tribe. You will deliver deep metric analyses and manage stakeholder communications, while mentoring peers and sharing knowledge across the Finance function. This is an opportunity to shape Servicing investments and drive cost efficiency at Wise.

Responsibilities

• Partner with senior Servicing leads (Customer Support, Financial Crime, KYC) to scale costs and identify decision-driving insights
• Lead the Servicing planning process, forecasting headcount and operating costs for sustainable growth
• Design and own scalable financial frameworks to analyse Wise’s cost base
• Identify risks and opportunities and influence change via data-driven storytelling
• Perform deep dives on key metrics and variance analysis (Actuals vs. Forecast) to drive forecast accuracy
• Build a narrative on results and manage communications/reports to Department leads and leadership
• Share knowledge across Finance, participate in cross-functional initiatives, and mentor junior colleagues

Key requirements

• Trusted advisor to senior department leads with the ability to influence upward
• Experience building complex financial models (ideally with Anaplan) and end-to-end cost analysis
• Proven track record in high-volume headcount planning and capacity modeling in operational or customer-facing environments
• Experience establishing policies, cost controls, and monitoring spend
• Ability to understand the bigger picture beyond the numbers
• Detail-oriented, autonomous, and deadline-driven
• Excellent communication and influencing skills
• Professional finance qualification such as ACA/ACCA/CIMA or equivalent (MBA or Masters in Finance)

• strong communication
• influence upwards
• cross-functional collaboration
• financial modeling
• headcount planning
• capacity modeling

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