Overview of the Role
As a Customer Outcome Executive, you sit at the intersection of sales and customer success within our UKI Chief Customer Office (Chief Customer Office). You lead a new, proactive customer success motion that orchestrates the handoff from sales vision to post-sale value realisation, ensuring customers see measurable value from their Salesforce investments from day one and throughout their lifecycle. This is a quota-carrying, high-impact role based in London.
Responsibilities
Partner with sales on strategic, high-value opportunities to define a clear, customer-aligned path to value, agreeing well-resourced and measurable success plans upfront with customers.
Own a portfolio of new logo accounts, diagnosing challenges such as low adoption, shelfware, or under-realised value.
Lead cross-functional strategies to stabilise accounts
Manage a services-focused quota spanning Signature Success, Premier Success, and Advisory Services, unlocking incremental value across the customer portfolio.
Required Qualifications
Experience in a new logo sales role within a complex, enterprise SaaS environment.
Track record of managing a quota or revenue target
Experience developing and executing customer success or value-realisation plans with measurable outcomes.
Experience working cross-functionally with sales, delivery, and services teams to resolve account issues and drive adoption.
Preferred Qualifications
Experience with customer health scoring or adoption analytics tools.
Background in change management or organisational adoption strategy.
Experience presenting to executive-level stakeholders on account strategy or recovery plans.
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