Hybrid London: Transformation & CRM Programme Lead

Company: Chartered Insurance Institute Group
Apply for the Hybrid London: Transformation & CRM Programme Lead
Location: London
Job Description:

The Chartered Insurance Institute Group in London is seeking a Programme Lead for Business Transformation on an 18-month fixed-term contract. You will drive strategic transformation initiatives, bridging digital delivery and business operations to deliver measurable improvements.

You will redesign processes, enhance customer and colleague experiences, support CRM and digital initiatives, oversee governance and risk, and steer programs from strategy through to benefits realisation, ensuring

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Posted: October 12th, 2026