ServiceNow Service Manager – ESM & AI-Driven Delivery

Company: DGH Recruitment Limited
Apply for the ServiceNow Service Manager – ESM & AI-Driven Delivery
Location: London
Job Description:

DGH Recruitment Limited is seeking a Service Manager (ServiceNow) for our London-based law firm on a permanent basis. You will lead the Enterprise Service Management program, delivering ServiceNow solutions to standardise HR workflows, case management and self-service portals.

You will collaborate with business functions to identify automation opportunities, design service catalogues and SLAs, and support UAT from requirements gathering through to implementation.

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Posted: October 12th, 2026