Commercial Customer Success Manager: Growth & Renewals

GWI is seeking a Commercial Customer Success Manager in London to own renewals, drive client engagement, and maximize value from GWI’s product suite. You’ll join a global revenue team, reporting to the VP Customer Success – Midmarket, and support a portfolio of strategic B2B clients.

The role is hybrid (3 days in the office) with responsibilities spanning onboarding, adoption, churn mitigation, and cross-team collaboration to identify growth opportunities.

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