Strategic Enterprise Customer Success Manager

Birdeye is seeking experienced Customer Success Managers to grow our enterprise and mid-market client base. You will onboard new Birdeye users, learn their business and online reputation needs, and ensure they realize Birdeye’s value to drive conversions and retention.

You’ll tailor communications and training, manage onboarding, adoption, retention and renewal, and act as the voice of Birdeye. The role requires empathy, strong written and verbal communication, and a proactive, solution‑oriented

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