Hybrid CX Support Manager: Lead UK & NYC Teams

TodayTix Group is seeking a proactive CX Support Manager to lead the UK Customer Experience team from London, with a split-report to New York leadership. The role requires building a high-performing squad across London and NYC, translating strategic CX direction into practical actions, and guiding CX Leads and Agents through day-to-day operations.

Ideal candidates have 5–6 years in CX or support, with 2+ years of direct people management, a track record of coaching teams, and a passion for

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