Recognised for your technical expertise and strong communication abilities, you will manage a diverse caseload of Surveying Services instructions. This includes conducting detailed defect diagnosis surveys, preparing costed schedules of works, and overseeing the management of repair projects., Technical Quality & Delivery: Demonstrate high technical quality, defect diagnosis, and rigorous service delivery across all assigned instructions.Contract Administration: Administer JCT contracts, including managing variations, valuation payments, liquidated damages, and key contractual milestones.Customer Service: Provide exceptional customer service, proactively communicating with loss adjusters, insurers, policyholders, and private clients through clear and expeditious means.Team & Knowledge Sharing: Participate positively and constructively as a team member, sharing technical knowledge, offering feedback, and contributing to process improvements.Ethics & Compliance: Promote and uphold Treating Customers Fairly (TCF) principles and RICS ethical standards at all times.Service Standards: Ensure strict adherence to contractual Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
While experience in insurance claims is valuable, our private client portfolio continues to grow, making non-insurance surveying experience highly relevant and welcomed.To be successful in this role, you will demonstrate a commitment to innovation and a determination to provide a market-leading service and work product., Surveying Expertise: Excellent knowledge of surveying-related principles. Experience within insurance claims is desirable, but not essential.Professional Qualifications: Ideally RICS (MRICS/FRICS) or MCIOB qualified, or actively working towards a professional qualification.Regulatory Knowledge: Excellent working knowledge of Construction (Design and Management) Regulations (CDM).Contract Management: Hands-on experience with JCT contracts, variations, payment certifications, and dispute resolution mechanisms.Communication & Negotiation: Outstanding oral and written communication skills with strong negotiation, investigation, and report-writing capabilities.Technical & IT Literacy: High degree of IT competency and literacy with surveying software and case management systems.Professional Integrity: Personal and professional integrity, leading by example and upholding strict professional ethics.Autonomy & Resilience: Ability to work accurately under pressure, adhere to tight deadlines, work collaboratively within a team, and operate independently under your own initiative.Flexibility: A adaptable and flexible approach to managing shifting caseload priorities.
Competitive Salary: Market-leading compensation package.Performance Bonus: Annual performance-related bonus scheme.Retirement Planning: Enhanced contributory pension scheme.Flexible Benefits: Tailored benefit options to suit individual requirements.Family Support: Enhanced family leave policies.Sustainability & Travel: Electric vehicle scheme.Equity & Investment: Share purchase scheme with interest-free loan options.Perks & Time Off: Voluntary benefits schemes and an additional holiday on your birthday.
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