Group Memory Care and Lifestyle Specialist

Reportingto:

DirectorofOperations

ProfessionalStakeholders:

GroupClinicalSpecialist,HeadofOperations,HospitalityManager,Clinical Lead and Nurse Manager, Lifestyle Partners

RolePurpose

The Group Memory Care & Lifestyle Specialist will lead the development and delivery of exceptional, evidence-informed memory care and lifestyle experiences across Loveday. The role brings together specialistdementiaknowledge,meaningfulengagement,memberexperienceandluxuryhospitalityto ensure every member is known as an individual and supported to live with meaning, purpose, choice, dignityandconnection.Thisisahighlyvisible,hands-ongrouprole.Thepostholderwillsetstandards, coach teams in practice, support complex members and families, audit quality, develop innovative programmes and ensure that lifestyle is embedded within everyday care rather than treated as a standalone activities function.Working closely with physicians and healthcare experts.

RoleResponsibilities

• Group-widememorycarephilosophy,standardsandpractice.
• Thequality,breadthandpersonalisationoflifestyleandmeaningfulengagementacrossall residences.
• Memorycareenvironments,routinesandapproachesthatpromoteindependence,orientation, comfort and wellbeing.
• CoachinganddevelopmentofLifestyleteamsandsupportforcare,nursingandhospitality colleagues in delivering meaningful engagement.
• Memberlifehistories,preferences,interestsandroutinesbeingtranslatedintoindividualiseddaily experiences promoting the Legacy Hub to ensure maximum usage
• Specialistsupportformembersexperiencingdistress,changesinbehaviour,transitionorincreased cognitive need.
• Familyeducationandengagementrelatingtodementia,memorycareandmeaningfuloccupation.
• Qualityassurance,audits,actionplansandcontinuousimprovementrelatingtomemorycareand lifestyle.
• Groupevents,partnershipsandexternalrelationshipsthatenhancememberexperienceleverage Loveday’s depth of relationships with healthcare stakeholders
• DevelopmentofinnovativeapproachesthatdistinguishLovedayasaleaderinluxuryseniorliving and memory care.
• WorktounderstandhowtheGellerCommissionreportcanbeleveragetomaximisetheresearch and impact on our work.

MemoryCare–Leadership

• Actasthegroupsubject-matterspecialistfordementiaandmemorycare,promoting compassionate, evidence-informed and person-led practice.
• DevelopandmaintainaclearLovedaymemorycareframeworkthatreflectsclinicalbestpractice while remaining consistent with the Loveday member experience.
• SupportRegisteredManagersandclinicalteamswithcomplexpresentations,includingdistress, anxiety, changes in behaviour, communication difficulties and transitions.
• Promotenon-pharmacologicalapproachesandmeaningfuloccupationaspartoftheresponseto distress and unmet need.
• Reviewthelivedexperienceofmembersreceivingmemorycareandidentifyopportunitiesto improve routines, environments, communication and engagement.
• Supportteamstounderstandthepersonbehindthediagnosis,includingbiography,relationships, occupation, culture, interests, preferences and lifelong routines.

Lifestyle&MemberExperience

• Set the group standard for an exceptional lifestyle proposition, ensuring programmes are sophisticated,varied,purposefulandtailoredtotheindividualslivingwithineachresidence.
• Movepracticebeyondatraditionalactivitiescalendarbyembeddingmeaningfulengagement throughout the member’s entire day.
• Ensuremembershaveopportunitiesforphysical,intellectual,cultural,creative,socialandsensory engagement, alongside quieter individual pursuits.
• Championchoiceandspontaneity,ensuringlifestyleprogrammesrespondtomembersratherthan expecting members to fit our schedule.
• Workwithhospitality,culinary,careandclinicalteamstocreatejoined-upexperiencesreflectinga private members’ club standard of service.
• DevelopsignatureLovedayexperiencesandpartnershipsappropriatetotheinterestsand expectations of members.

QualityAssuranceandGovernance

• Undertakeregularmemorycareandlifestyleauditsacrossresidences,includingobservationof practice and member experience.
• Produceclearactionplans,monitorcompletionandescalaterecurringormaterialconcerns.
• Usememberfeedback,familyfeedback,incidents,complaints,observationsandqualitydatato identify themes and opportunities for improvement.
• SupportresidencesindemonstratingstrongevidenceagainstrelevantCQCqualitystatements, particularly person-centered care, dignity, choice, independence and responsive care.
• Contributetogroupgovernancereportingandprovideassuranceonmemorycareandlifestylestandards.
• Supportpreparationforregulatoryinspections,internalqualityreviewsandduediligenceactivity where required.

Training,Coaching&Culture

• Coachcolleaguesinrealtime,modellingexceptionalinteractionswithmembersratherthanrelying solely on classroom training.
• Developanddeliverpracticaltrainingindementiacommunication,meaningfulengagement,life story work, responding to distress and creating purposeful days.
• SupportinductionandongoingcompetencydevelopmentforLifestylecolleaguesandotherrelevant team members.
• Identifystrongpracticeandcreateopportunitiesforittobesharedacrossthegroup.
• Buildacultureinwhicheverycolleagueunderstandsthatcreatingameaningfuldayiseveryone’sresponsibility.

FamiliesandExternal Partners/Stakeholders

• Providespecialistguidancetofamilieswhereappropriate,helpingthemunderstandchanges associated with dementia and how they can remain meaningfully connected.
• Supportresidenceswithsensitiveorcomplexfamilyconversationsrelatingtomemorycareand member wellbeing.
• Developrelationshipswithrelevantculturalorganisations,therapists,specialists,community partners and dementia experts.
• RepresentLovedayprofessionallyatappropriateevents,forumsandpartnershipmeetings.

ContinuousImprovementandInnovation

• Keepabreastofdevelopmentsindementiacare,cognitivehealth,lifestyle,technologyand therapeutic approaches and assess their relevance for Loveday.
• Pilotandevaluatenewinitiativesbeforerecommendinggroup-wideimplementation.
• Identifyopportunitiesfortechnologytoenhanceindependence,engagement,communicationand quality of life without replacing human connection.
• ContributetothecontinuedevolutionofLoveday’spropositionandpositioningasaleaderin exceptional later-life care.

EssentialExperience

• Significantexperienceindementia,memorycare,olderpeople’sservicesoracloselyrelated specialist field.
• Strongunderstandingofperson-centereddementiapracticeandtherelationshipbetween cognition, environment, communication, occupation and wellbeing.
• Experienceofleading,coachingorinfluencingteamsacrossmultipleservicesordepartments.
• Abilitytoobservepractice,identifyriskorpoorstandardsandtranslatefindingsintopractical improvement.
• Excellentcommunicationskillswiththeconfidencetoengagemembers,families,frontline colleagues and senior leaders.
• Anaturallywarm,engagingandhighlyprofessionalapproach,combinedwiththeconfidenceto challenge constructively.
• Strongorganisationalskillsandtheabilitytoworkindependentlyacrossmultiplelocations.
• Commitmenttodeliveringexceptionalstandardswithinapremiumserviceenvironment.

Desirable

• Relevantprofessionalqualificationinnursing,occupationaltherapy,psychology,dementiastudies, social care, therapeutic recreation or a related discipline.
• Recogniseddementiaspecialisttrainingorpostgraduatestudy.
• Experiencewithinluxuryseniorliving,privatehealthcare,hospitalityoranotherpremiumcustomer environment.
• ExperienceofCQC-regulatedservicesandqualityassurance.

Compensation: Competitive salary

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