Company: BT Group
Location: City of Westminster
Job Description:
BT Group is seeking a Service Design Specialist to craft customer-centric services and continuously improve end-to-end journeys across BT Business.
You will lead service design projects, run workshops, and translate research into practical blueprints and artefacts that drive commercial impact.
Collaborating across research, design, business and technology, you will mentor peers and help shape a modern, AI-enabled BT that differentiates in a fast-moving market.
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Posted: October 12th, 2026