Your country home away from home, nestled within 12 acres of picturesque Hertfordshire countryside. Sopwell House is a 5-Star luxurious, family-owned Georgian country house hotel offering timeless elegance and modern comfort. We’re proud to be a place where exceptional service is delivered with warmth, pride and purpose.
At Sopwell House, we live by our Vision, Purpose and Values.
We are dedicated to creating a world of ‘Perfect Contentment’ for both our team members and guests alike, ‘Spreading kindness one act at a time’ along the way. Our team pride themselves on ‘Performing with Drive and Serving with Soul’ in everything we do.
Your role in our family:
- Bring our wellbeing programme to life, covering physical, mental, financial and social wellbeing
- Be a visible, approachable presence across every department
- Manage sickness absence, return-to-work and reasonable adjustments with empathy and in line with employment law
- Coach managers and team members on performance, conduct and career development
- Handle grievances, disciplinaries and conflict resolution fairly and in line with policy and employment law
- Help develop HR policies and procedures that meet employment law, brand and industry standards
- Look after our HR systems and data integrity, supported by the HR Coordinator
What we’re looking for
- Excellent, up-to-date knowledge of UK employment law and ACAS guidance, and how to apply it in practice
- Confidence managing employee relations cases with fairness, empathy and discretion
- Strong IT skills, including Excel, Word and PowerPoint, plus experience using HR systems
- Excellent communication, analytical and presentation skills
- Great attention to detail, with strong planning, time management and follow-through
- The ability to juggle a varied workload in a fast-paced environment while staying calm and positive
- A flexible, open-minded approach, including to working hours, and a genuine willingness to learn
- A warm, visible style that builds trust with colleagues at every level
Hospitality experience would be a real advantage, but it’s your service mindset that matters most.
The best bit:
- Learning and Development: Access our digital learning platform, and various courses to enhance your knowledge and skills
- Health & Wellbeing: Benefit from our interactive health and wellbeing platform and Employee Assistance Program.
- Health care cash plans: take advantage of our Health Care cash plan benefits, including 24-hours access to a GP.
- Discounted food and beverage, accommodation and spa for you and your family
- Discounts on Spa treatments and Spa days in our award-winning Cottonmill Spa
- Discount on Spa products
- Free staff meals and parking
Equal Opportunities
We’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at tamanager@sopwellhouse.co.uk
Right to Work
Applicants must have the legal right to live and work in the UK. Proof of documentation will be required in line with the Asylum and Immigration Act 1996.
Next Steps
If you’re shortlisted, we’ll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to the hotel for an in-person interview.
We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person.
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