Senior Service Desk Analyst – Onsite (Chippenham)

CGI Group Inc. is seeking an experienced IT Service Desk professional to provide high-quality technical support and act as an escalation point. You will own issues through resolution, support junior colleagues and contribute to continual service improvement across CGI teams.

You will work onsite in Chippenham, bringing 5+ years of Service Desk experience and ITIL v4 expertise. Responsibilities include 1st line support, configuring ITSM tools (Jira Service Management, Remedy, Mattermost), and

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