Ombudsman Regulatory Support Lead

Betsi Cadwaladr University Health Board is seeking a Regulatory Support Manager (Ombudsman) to lead and coordinate responses to Ombudsman concerns, ensuring quality and timeliness. The role supports the Senior Concerns Manager and works within the Quality Assurance & Regulatory team.

The post focuses on improving investigation processes, data capture, and reporting, with a strong emphasis on governance and patient safety.

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