Service Delivery Ops Manager – Lead Safety & Quality

dnata Catering UK in Birmingham is seeking an Service Delivery Operations Manager to pro-actively manage daily operations ensuring safety, cost, quality and people KPIs align with standards. The role focuses on building effective customer relationships and leading a productive team.

Responsibilities include ensuring food safety, investigating incidents, managing rosters, budgets and external/internal service expectations while upholding company policy and regulatory compliance.

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