Senior Service Desk Lead — 24/7 ICT Support

GMCA is seeking a Senior Service Desk Team Leader to provide operational leadership for the GMFRS/GMCA ICT Service Desk. You will manage day-to-day service delivery, lead a busy team across 24/7/365 operations and ensure high customer satisfaction through strong governance and process improvements.

The role requires ITIL Foundation and proven leadership of ICT support teams in a complex environment, with ability to manage competing priorities and deliver against performance metrics.

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