Company: Serco Limited
Location:
Job Description:
Serco Limited is seeking a Contact Centre Manager to lead weekend and evening operations within the Armed Forces Recruitment Service (AFRS). The role focuses on delivering high service standards, performance against SLAs and KPIs, and a positive experience for candidates throughout their recruitment journey.
You’ll line manage Team Managers, work across stakeholders, and drive continuous improvement while adhering to security clearance requirements.
#J-18808-Ljbffr…
Posted: October 12th, 2026