User Researcher for Public Services — Evidence‑Based UX

Create/change is a forward-thinking organisation focused on designing services and experiences that drive positive impact for people, businesses, and communities. The company partners with clients across various sectors to reimagine how services are delivered, using human-centered design and evidence-based methods.

We are seeking a User Researcher to join us on a permanent basis. You will advocate for users across policy, digital product and service design projects, ensuring decisions are

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