Contact Centre Team Manager (Pensions)

Aptia Group in the UK is seeking an experienced Contact Centre Manager to join our First Contact Team (FCT). You will oversee day-to-day operations, coach and develop a team of advisors, and ensure service delivery meets strict regulatory standards for pension scheme members.

This high-impact role focuses on performance management, training, change leadership, and driving continuous improvement while maintaining a positive, compliant culture across the contact centre.

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