Looking for a role where you can make a real difference? As a Customer Service Assistant in our branches, you’ll be at the heart of helping our members with their financial needs. Every day, you’ll have the chance to build relationships, create a positive impact in the community, and be part of a team that genuinely cares about people. If you love helping others and want to be part of something that truly makes a difference, this is the perfect place for you.
Customer Service Assistant – A Good Place to Be
Location: Woodbridge Branch (3 days p/w), IP12 1AQ and covering at our Saxmundham Branch (2 days p/w), IP17 1DD.
Salary: £24,479 per annum + Great Benefits
Hours: Monday to Friday, 8.45am to 4.45pm (35 hrs)
Rotated Saturdays are required.
About Us
At Suffolk Building Society, we’re more than just a financial institution-we’re a community. As a member-owned organization, we put people first, not shareholders. That means everything we do is driven by our values and our commitment to making a positive impact.
We offer:
- Flexibility – We understand the importance of work-life balance and offer a range of flexible working options to suit your lifestyle.
- Development – Your growth matters to us. From day one, you’ll receive full training, ongoing support, and opportunities to progress in your career.
- Equality, Diversity & Inclusion – We’re serious about creating an inclusive, welcoming environment where everyone can be their authentic self.
- Career Progression – Whether you’re looking for stability or want to advance in financial services, we’ll support your journey.
- Community Focused – We’re dedicated to supporting local communities, charities, and promoting ethical practices in everything we do.
About the Role
As a Customer Service Assistant, you’ll be the friendly face of Suffolk Building Society, helping our members with their financial needs while creating meaningful connections. This is more than just a customer service role-it’s a chance to make a real difference.
What You’ll Do:
- Provide an outstanding, friendly, and professional experience to all members.
- Handle financial transactions with care and accuracy.
- Offer guidance on our savings and mortgage products, helping members make informed choices.
- Stay up to date with our products and services, ensuring you can confidently assist members.
- Support local community initiatives and charity programs.
- Work collaboratively with your team to create a positive and inclusive workplace.
What We’re Looking For
- A passion for helping people and delivering excellent service.
- Strong communication and listening skills.
- Attention to detail and confidence in handling transactions.
- The ability to embrace new technologies and digital tools to enhance service delivery.
- A positive, team-oriented mindset.
- A willingness to learn-previous experience is great, but it’s not essential!
What’s in It for You?
- 26 days annual leave + bank holidays
- Comprehensive training & career progression opportunities
- Pension scheme with free pension advice
- Life insurance & wellness programs
- Healthcare cash plan & retailer discounts
- Success-Sharing Bonus (discretionary)
- Free uniform
- Opportunities to volunteer & support local charities
Join Us – Be Part of Something Bigger
At Suffolk Building Society, we’re all about real people, real values, and real impact. If you’re looking for a career (not just a job) where you can grow, belong, and make a difference, we’d love to hear from you!
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