Housing Resolution Officer – Brent Council
Fox Morris Group are working to recruit a Housing Resolution Officer
To provide housing options advice to households in temporary accommodation and promote effective move-on to other settled housing, including private rented sector, intermediate and social housing.
The post-holder will also undertake suitability of accommodation reviews, fear of violence investigations and related enforcement activity; work with accommodation providers and other services to resolve complaints and tenancy support issues; and support the implementation of a programme of tenancy audits.
To provide tailored support and assistance to all accepted homeless households by ensuring they move on to more settled housing in a timely fashion.
Knowledge
- Good standard of literacy and numeracy
- Knowledge of the Housing Act 1996, parts 6 and 7, as amended, the Homelessness Act 2002, Localism Act 2012, Homelessness Reduction Act 2017 and related legislation and case law.
- A good understanding and awareness of housing issues and homelessness issues.
- Good knowledge of landlord and tenant law, the possession grounds relating to rented properties and the eligibility criteria for means tested benefits.
Experience
- Experience of giving advice and information to customers and working with vulnerable groups
- Understanding of homelessness and housing issues in the borough.
- Knowledge of temporary accommodation provision and usage
- Strong and effective experience in provision of exceptional customer services.
- Experience of the Suitability Assessment in recommending potential pathways for homeless households residing in temporary accommodation.
- Experience of negotiation, advocacy, mediation
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