Insurance Customer Care Specialist – Service & Retention

Company: Wrisk
Apply for the Insurance Customer Care Specialist – Service & Retention
Location: Gillingham
Job Description:

Wrisk is seeking a customer support professional for an office-based role in Rainham, Essex. You will handle quotations, new business, renewals, and existing policies via phone, post, and live chat, with a structured training program in the first months and ongoing development.

The role requires at least 12 months in insurance and involves maintaining SLAs, contributing to KPIs, and supporting the Customer Care team to deliver premium service. A competency-based interview process is used.

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Posted: October 12th, 2026